{"id":7295,"date":"2020-12-11T19:22:32","date_gmt":"2020-12-11T18:22:32","guid":{"rendered":"https:\/\/www.orodelsalento.com\/faqs\/"},"modified":"2021-01-12T17:58:58","modified_gmt":"2021-01-12T16:58:58","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.orodelsalento.com\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"7295\" class=\"elementor elementor-7295 elementor-137\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4decb336 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4decb336\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7c0465be\" data-id=\"7c0465be\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-57a82f19 elementor-widget elementor-widget-spacer\" data-id=\"57a82f19\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-695dd1dd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"695dd1dd\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-58993275\" data-id=\"58993275\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-450e3bf elementor-widget elementor-widget-heading\" data-id=\"450e3bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">FAQ - Frequent questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-37456889 elementor-widget elementor-widget-spacer\" data-id=\"37456889\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4cc1e46f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4cc1e46f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6c5200fd\" data-id=\"6c5200fd\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1f95fb1 elementor-widget elementor-widget-saswp-faq-block\" data-id=\"1f95fb1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"saswp-faq-block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<ul>\t<li style=\"list-style:none\" class=\"elementor-repeater-item-b814566\">\r\n\t\t\t\t<h3>How are the online sold products made?<\/h3><p><p>the products you can find displayed on our website are medium to high quality, handmade products, with our own produced extra virgin olive oil, 100% made in italy.<\/p>\t<li style=\"list-style:none\" class=\"elementor-repeater-item-dfecd44\">\r\n\t\t\t\t<h3>Where can I buy the products?<\/h3><p><p>You can buy the products of Oro del Salento online or in our store located in Ugento (Lecce). <br \/>Also within some authorized distributors.<\/p>\t<li style=\"list-style:none\" class=\"elementor-repeater-item-4a0fb1a\">\r\n\t\t\t\t<h3>Can I personalize the grammage of the single products?<\/h3><p><p>You can request personalized grammage, given prior request via email or via our contact form and agreement with our sales team.<\/p>\t<li style=\"list-style:none\" class=\"elementor-repeater-item-e667cce\">\r\n\t\t\t\t<h3>What is the delivery time?<\/h3><p><p>Your order is ready for shipment within 48 hours from your order confirmation.<\/p>\t<li style=\"list-style:none\" class=\"elementor-repeater-item-ef95b48\">\r\n\t\t\t\t<h3>What happens if the products arrive damaged?<\/h3><p><p>Our products are carefully packed to avoid leakage or rupture during transportation. Should there be any visible damages on the outside of the package, the client or the person in charge of accepting the order is required to make the appropriate documentation to the courier \u201c<strong>Package accepted with reserve cause<\/strong>\u201d (Please specify the visible damages, i.e. broken, open, dirt, wet ecc) in order to proceed to the reimbursement from the courier. In the rare occasion that you might find damaged goods inside the non damaged package, we will proceed to reship the order after receiving pictures of the package and the products.<\/p>\t<li style=\"list-style:none\" class=\"elementor-repeater-item-42145e9\">\r\n\t\t\t\t<h3>Which countries do you deliver to?<\/h3><p><p>We deliver all over the world. You can send us an email with the details of your destinations to get a cost estimation of the shipment and the payment methods.<\/p>\t<li style=\"list-style:none\" class=\"elementor-repeater-item-83592e9\">\r\n\t\t\t\t<h3>Can I cancel an order?<\/h3><p><p>If you wish to change or cancel an order, you need to send a <a href=\"https:\/\/www.orodelsalento.com\/en\/contacts\/\" target=\"_blank\" rel=\"noopener\">request to our sales<\/a> offices but beware we might not be able to cancel an order that is already shipped.<\/p>\t<li style=\"list-style:none\" class=\"elementor-repeater-item-ef7ef8f\">\r\n\t\t\t\t<h3>Which payment methods can I use?<\/h3><p><p>Online you can pay via <strong>PayPal<\/strong>, <strong>Stripe<\/strong>, <strong>credit card<\/strong> or <strong>debit card<\/strong>. For purchases in our offices you can pay with debit card and cash.<\/p><\/ul>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-173fac6 elementor-widget elementor-widget-spacer\" data-id=\"173fac6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ab9e354 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"1ab9e354\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d043631 elementor-widget elementor-widget-spacer\" data-id=\"5d043631\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7473c9ea elementor-widget elementor-widget-spacer\" data-id=\"7473c9ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-19863ca3 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"19863ca3\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1d3ebcdd\" data-id=\"1d3ebcdd\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3da7187a elementor-widget elementor-widget-spacer\" data-id=\"3da7187a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d974100 elementor-widget elementor-widget-text-editor\" data-id=\"d974100\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>You did not find the answers you were looking for?<\/p>\n<p>Get in touch with us!<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ddc8ba8 elementor-widget elementor-widget-spacer\" data-id=\"5ddc8ba8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQ &#8211; Frequent questions How are the online sold products made? the products you can find displayed on our website are medium to high quality, handmade products, with our own produced extra virgin olive oil, 100% made in italy. Where can I buy the products? You can buy the products of Oro del Salento online [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_mbp_gutenberg_autopost":false,"_pgmb_is_evergreen":true,"_pgmb_ap_template_id":0,"footnotes":""},"class_list":["post-7295","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.orodelsalento.com\/en\/wp-json\/wp\/v2\/pages\/7295","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.orodelsalento.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.orodelsalento.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.orodelsalento.com\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.orodelsalento.com\/en\/wp-json\/wp\/v2\/comments?post=7295"}],"version-history":[{"count":0,"href":"https:\/\/www.orodelsalento.com\/en\/wp-json\/wp\/v2\/pages\/7295\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.orodelsalento.com\/en\/wp-json\/wp\/v2\/media?parent=7295"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}