FAQ - Frequent questions

What happens if the products arrive damaged?

Our products are carefully packed to avoid leakage or rupture during transportation. Should there be any visible damages on the outside of the package, the client or the person in charge of accepting the order is required to make the appropriate documentation to the courier “Package accepted with reserve cause” (Please specify the visible damages, i.e. broken, open, dirt, wet ecc) in order to proceed to the reimbursement from the courier. In the rare occasion that you might find damaged goods inside the non damaged package, we will proceed to reship the order after receiving pictures of the package and the products.